Non Delivery After 30 Days

  • We strive to get your order delivered as fast as possible. Our average delivery time is 9 days, however, we along with every other major retailer in America, get some of our products delivered from China and Europe.

    Although we work with only highly trusted manufacturers that are both fast and provide superior quality and workmanship, sometimes there are issues regarding shipping that are 100% out of our control.

    Some of these issues include shipping delays from China or Europe, parcels being held at customs, holidays, strikes and shipping delays from the United States Postal Service. In rare occasions this may take up to 45 days for your order to arrive, but usually it will be there within 30 days.

    However, if your order has not been delivered within 30 days from the date of purchase, or if there has been no movement in your tracking information after 21 days of purchase, then please fill out the form below.

  • Please use the same name as on your order confirmation.
  • Please use the same email address as where you received your order confirmation.
  • Entering an invoice number will speed up your request.
  • This field is for validation purposes and should be left unchanged.