Returns & Exchanges

Do you accept returns?

Yes. If you are not absolutely satisfied with your order, you may return any unused or defective merchandise within 14 days. The item must be unworn, unwashed and/or unused. If the product consists of multiple items and/or parts, all items and/or parts need to be returned.

All sale items are final – no money will be refunded on sale items!

Please contact us at support[at] first before returning the items, and include a picture of the item. We will provide you with a return address. In case you are returning apparel items: Additional charges may apply such as reshipping or if you exchange an S through XL for a 2XL or bigger.

Are there any costs involved on returning a product?

Yes. The customer always pays return shipping for returning a product..

What do I have to keep in mind when returning a product?

If you want to return your item for a refund you may do so within 14 days of receiving the order. Shipping costs will only be refunded if all ordered items are returned. Items must be unworn, unwashed and/or unused, and all parts/items should be included.

How will the refund be paid?

The refund will go back onto the original method of payment, without exceptions, after we have received the returned product and confirmed it is unworn, unwashed and/or unused.

How long does it take to process my return?

Once we receive your order in our warehouse it will typically take up to 5 business days from the time that we receive your package for your payment to be refunded back on your account.

What do I do if I received the wrong product or my product is defective?

If this happens, we are truly sorry. Please contact us on this page and tell us your order number and how we messed up. Please include a picture of the item received for verification. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes at times. We will make sure to correct the issue ASAP!